Our Refund Policy

Golden Vacation Resorts India Pvt. Ltd. is committed to serving its members with the aim of achieving its organisational goals and promoting the welfare and satisfaction of its members. The Company has formulated this Refund Policy to provide clear, transparent, and fair guidelines for all refund-related matters arising from vacation purchases.

This Refund Policy applies to the benefits availed pursuant to the Vacation Purchase Agreement. It does not apply to any consideration paid to the Company towards Membership Fees.

A proper inquiry into the dissatisfaction request raised by the member will be conducted by Golden Vacation Resorts India Pvt. Ltd. If the request is found to be valid and satisfactory upon review, the refund will be initiated, subject to applicable deductions as per the terms and conditions of the Vacation Purchase Agreement.

For hotel rooms booked under the Vacation Purchase Agreement, the member's right to cancel the hotel room booking, applicable cancellation charges, and no-show charges shall be governed by the terms and conditions applicable to the specific hotel offer or booking.

The cancellation request must be submitted in writing via email or registered post to the company's official customer support address.

Upon approval of the cancellation request, the refund amount shall be processed after deducting the following applicable charges:

• Administration Charges
• Annual Maintenance Charges (AMC)
• Goods and Services Tax (GST)
• Bank / Payment Gateway Charges
• Holiday Utilization Charges
• Any other statutory charges, if applicable

The applicable cancellation policy and no-show charges of the concerned hotel will be clearly stated in the member's booking confirmation. Members are required to comply with the terms and conditions of the concerned hotel at all times.

Hotel-specific cancellation and no-show charges are governed by the individual property's policies and are separate from this Refund Policy. Such charges are determined by the respective hotel and are generally non-negotiable. The member shall be responsible for honouring all applicable cancellation and no-show charges in accordance with the booking confirmation and the hotel's terms and conditions.

It is pertinent to note that this Refund Policy applies only to the benefits availed pursuant to the Vacation Purchase Agreement. Subject to the foregoing, the following is expressly excluded from the scope of this Refund Policy:

Membership Fees — This Refund Policy does not apply to any consideration paid to Golden Vacation Resorts India Pvt. Ltd. towards Membership Fees. Members are required to adhere to the applicable terms and conditions of the Vacation Purchase Agreement with respect to Membership Fees.

Members are required to comply with and adhere to the terms and conditions of the Vacation Purchase Agreement for all matters not expressly covered under this Refund Policy.

Cancellation and refund requests must be made in writing. Please include your full name, membership details, contact information and the reason for your request.

Email: crm@goldenvacationresorts.com
Registered office: 404, Samanvay Silver, Munjmahuda Circle, Akota Road, Vadodara - 390007, Gujarat, India