Shipping & Service Delivery Policy

Golden Vacation Resort India Private Limited provides holiday memberships, resort bookings, travel-related assistance and associated services. These are primarily service-based and digitally or directly fulfilled; we do not ordinarily ship physical consumer goods.

Membership acknowledgements, receipts, booking confirmations, vouchers and other service documents may be delivered to the email address, mobile number or member account provided by the customer.

Customers are responsible for providing accurate contact details and checking their inbox, spam folder and registered mobile number for service communications.

A holiday or accommodation request is not confirmed merely because it has been submitted or paid for. A booking is confirmed only when the Company or its authorised service provider issues a written confirmation.

Delivery timelines depend on the selected service, destination availability, partner confirmation, payment verification and the applicable membership or booking terms.

If the Company agrees to dispatch physical membership documents or other materials, the expected dispatch method and timeline will be communicated separately. Delivery may be affected by courier coverage, the accuracy of the supplied address, public holidays and circumstances outside the Company's reasonable control.

No shipping charge applies to documents delivered electronically. Any charge for an agreed physical dispatch will be disclosed to the customer before dispatch or included in the applicable written agreement or invoice.

If you have not received an expected confirmation or document, contact Customer Care and provide your name, registered phone number, payment or enquiry reference, and the relevant service details.

Email: crm@goldenvacationresorts.com
Phone: +91 95580 22335